You went to a theater with a friend and he/she had an accident. An employee helped you. Write a letter to the manager. In your letter: - thank the employee, - explain about the accident, - suggest what they could have done to prevent it.
Sample Response
Dear Sir/Madam,
I am writing to express my appreciation for the generous help offered by a staff member of the rescue team.
First of all, I would like to thank Mr. John from the bottom of my heart for his kindness towards usgenerosity which he bestowed upon us when we had a minor accident at the Nova Theater last night. Unfortunately, my friend slipped on the red carpet while he was climbing the staircase at the entranceat the entrance point. As a result, he fractured his right ankle, but it is very minor. Nonetheless, I would like to commendhave to appreciate your staff members who acted immediatelyinstantaneously acted and provided first aidoffered first aid treatment to my friend. In particular, I would like to expressI would express my gratitude to Mr. John, a rescue team member,Mr. John a rescue team member, who not only tookhad not only taken us to the nearby hospital but also stayed with usstayed along with us for an hour while we were at the Apollo Hospitalhospital.
I would like to say that this accident could have been avoided if the carpet had been properly secured to the staircaseif the carpet was properly aligned with the staircase. Therefore, I would like to suggest that perhaps using clampsusing the clamps to secure the carpetfor fixing the carpet would prevent the carpet from coming loosemay not let the carpet to fall loose. I hope you will take my suggestion in the right spiritin right spirit.
I hope your staff member will maintain the positive attitude of helping customers.
Why this response received Band 7.0
The response succeeds most clearly in giving a complete, specific account of the accident, the employee’s help, and a practical preventive measure in a suitably formal letter. Its main weakness is that ambitious wording and sentence structures sometimes become unnatural or grammatically faulty. The highest priority is to favour accurate, conventional expressions over inflated phrasing, particularly when thanking the employee and presenting the safety suggestion.
IELTS Writing Criteria Scores
Task Achievement
The letter has a clear purpose, develops every bullet point fully, and maintains an appropriate relationship with the theatre manager.
Refine the final request so it asks the manager to recognise the employee more directly and professionally.
Coherence and Cohesion
The ideas follow a logical sequence and cohesive devices guide the reader, although the long central paragraph carries several distinct points.
Separate the accident account from the description of the employee’s assistance to make the progression easier to scan.
Lexical Resource
Vocabulary is varied and topic-specific, but several formal expressions are overextended or used in unnatural combinations.
Choose simpler established collocations, such as “acted immediately,” “secure the carpet,” and “take my suggestion in the right spirit.”
Grammatical Range and Accuracy
The response attempts varied complex sentences and remains clear, but article, punctuation, and verb-pattern errors recur.
Review appositive punctuation and verb patterns, especially in the sentence naming Mr John and the construction after “let.”
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IELTS General Training Writing Task 1
You went to a theater with a friend and he/she had an accident. An employee helped you. Write a letter to the manager. In your letter:
- thank the employee,
- explain about the accident,
- suggest what they could have done to prevent it.
Your response
Write the task yourself, then compare your choices with the annotated response.