The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved.
Sample Response
The pie chart shows the percentages of complaints coming from different sourcesmade by different entities about the Bank of America while the bar graph depicts the average time required to resolve those complaintsobjections. Overall, the largest share of complaintsthe highest objections came from the general publicthe mass people while the resolution time for those complaints variedvaries from 4 to 6 months. According to the pie chart, the highest percentage of complaints, 63%more than 60%, about the Bank came from the publicwas reported by the public while the second-largest sharethe second largest of those complaints came from government agenciesthe government agencies, just over 11%. Insurance companies recorded 8% objections and the lowest ratio of those complaints was originated from the bank employees and out of state entities, 3 and 2 percent respectively. DeleteInterestingly only 3% of complaints3% complaints were logged by the media and a further 2% came from other sourcesthe rest came from other sources. Average resolutionresolve time, depicted in the bar graph, reveals that the Bank of America took roughly four to six months to resolvefix those complaints. In 2001 they needed half a year to take actions on those complaints, a month higher than that of previous years. The bank took approximately 4 months in 2002 and 5 months in next two years to provide solutions to the complaints made.
Why this response received Band 6.5
The response provides a clear overview and reports the dominant public share and the four-to-six-month processing range effectively. However, two source figures are materially misread: the 10% out-of-state segment is reported as 2%, and the 2003-2004 processing times are overstated at about five months. Check every label and bar height against the visuals, then group accurate comparisons into separate paragraphs.
IELTS Writing Criteria Scores
Task Achievement
Both visuals are addressed with a valid overview and several correct figures, but the out-of-state share and the final two processing times are inaccurate.
Verify each legend label and bar height, reporting out-of-state complaints at 10% and the 2003-2004 figures at about four months.
Coherence and Cohesion
The response moves clearly from complaint sources to processing times, although repeated references and the single-paragraph format weaken cohesion.
Use separate detail paragraphs for the pie chart and bar chart, with less repetition of phrases such as those complaints.
Lexical Resource
Vocabulary is adequate and occasionally varied, but recurrent imprecise choices such as objections, mass people, and fix complaints reduce naturalness.
Use accurate combinations such as complaints from the public, resolution time, and resolve or process complaints.
Grammatical Range and Accuracy
The response attempts varied sentence structures, but errors with articles, agreement, passives, and noun phrases occur regularly while meaning remains clear.
Review article and agreement patterns in phrases such as 3% of complaints, complaints originated from, and in the next two years.
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IELTS Academic Writing Task 1
The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved.
Your response
Write the task yourself, then compare your choices with the annotated response.