The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
Sample Response
The provided pie charts demonstrate the bank’s different 7 complaints source, while bar charts illustrate the taken time for solving it in the Bank of America in the United States of America. The time measuring unit was a month.
Overall, the majority of complaints are for the bank was by customers, whereas least complaints by bank employees, media and other sources. We can clearly see the improvement in solving companies throughout the period except 2001.
The bank of America got 63% of their complaints from people that contains above the half proportion, while only 2% got from other complaints sources. Insurance companies and other state companies complaints are 8% and one in ten proportion respectively. Media and bank employees complaints contribute the same as 3%, an account of 11% source of complaints are by government agencies while 8% by issuance companies.
In 2000, just above 5 months taken for resolving the complaints however, after a year bank took half a year which was the longest taken time in a given period. In 2002 solving complaints time fallen 1 month than 2001 furthermore, 2003 took the same time as taken 3 years ago. Nearly 4 months time need to the bank of America in 2004.
IELTS Writing Correction
- 1. Correct the object Original: solving companies Suggested revision: resolving complaints Why it matters: The chart concerns complaint resolution, not solving companies.
- 2. Capitalize proper name Original: bank Suggested revision: Bank Why it matters: Every main word in the institution's proper name should be capitalized.
- 3. Match singular bank Original: their Suggested revision: its Why it matters: The singular noun bank takes the singular possessive pronoun its.
- 4. Use chart category Original: from people Suggested revision: from the public Why it matters: The pie chart labels the largest source as Public rather than the broader term people.
- 5. Express the proportion clearly Original: that contains above the half proportion Suggested revision: which represented more than half of the total Why it matters: The revision uses a grammatical relative clause and a natural proportion expression.
- 6. Clarify complaint sources Original: Insurance companies and other state companies complaints Suggested revision: Complaints from insurance companies and out-of-state sources Why it matters: The revised noun phrase is grammatical and uses the chart's Out of state category.
- 7. Report percentages directly Original: are 8% and one in ten proportion Suggested revision: accounted for 8% and 10% Why it matters: Accounted for is the correct reporting phrase and 10% matches the chart label.
- 8. Fix noun phrase Original: Media and bank employees complaints Suggested revision: Complaints from the media and bank employees Why it matters: The revised structure clearly identifies the two sources of complaints.
- 9. Report equal shares Original: contribute the same as 3% Suggested revision: each accounted for 3% Why it matters: This phrase accurately and naturally reports two equal proportions.
- 10. Repair percentage clause Original: an account of 11% source of complaints are by government agencies Suggested revision: 11% of complaints came from government agencies Why it matters: The revision provides a complete clause with correct agreement and word order.
- 11. Remove duplicated category Original: while 8% by issuance companies Suggested revision: Delete Why it matters: This repeats the already reported 8% insurance-company share and introduces no additional chart category.
- 12. Add finite verb Original: just above 5 months taken Suggested revision: it took just over five months Why it matters: The clause needs a subject and finite verb to report the duration grammatically.
Suggested Rewrites
- solving companies resolving complaints
- bank Bank
- their its
- from people from the public
- that contains above the half proportion which represented more than half of the total
- Insurance companies and other state companies complaints Complaints from insurance companies and out-of-state sources
Why this response received Band 5.5
The response covers both visuals and organizes the description into a logical introduction, overview, and detail paragraphs, with most percentages and the broad time trend recognizable. Its main weakness is frequent imprecise wording and grammatical breakdown, compounded by content errors such as repeating the insurance category and misidentifying the smallest sources. Prioritize accurate category labels and complete, well-formed comparison sentences.
IELTS Writing Criteria Scores
Task Achievement
Both visuals are addressed and the broad patterns are identified, but some categories are mislabeled or duplicated and several time values are only loosely reported.
Match every category name and percentage to the pie chart, then report the bar values consistently with clear approximate figures.
Coherence and Cohesion
The four-paragraph structure provides recognizable progression, although misused connectors and run-on comparisons sometimes disrupt the flow.
Separate independent comparisons into complete sentences and use however and furthermore only where their logical relationship is clear.
Lexical Resource
The response has enough vocabulary to describe proportions and changes, but frequent inaccurate choices and awkward collocations strain clarity.
Replace phrases such as taken time, solving companies, and time fallen with standard forms such as time taken, resolving complaints, and time fell.
Grammatical Range and Accuracy
Frequent errors in clause construction, agreement, articles, and verb forms occur throughout and sometimes make sentences difficult to process.
Build each data statement around a clear subject and finite verb, then check agreement and tense before combining it with another clause.
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IELTS Academic Writing Task 1
The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
Your response
Write the task yourself, then compare your choices with the annotated response.