You rented a car from a Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter - introduce yourself - explain the situation - say what action you would like to company to take.
Sample Response
Dear Sir/Madam,
My name is Irfan Baig and I have recently rented a car from your city center outlet. I am writing to expressThe purpose of writing to you is to express my dissatisfaction withover the quality of service I have received.
Firstly,Firstly the car’s air conditioner stopped functioning completely a day after I was given the vehicleI was handed over the vehicle. As you know it is summer time and it can be quite hot during the day time therefore in order to get the air conditioner fixed, I straight away contacted your customer service. It has been a week since I contacted youIt has been a week since and no action has been takenno measures have been taken yet. I would haveI would’ve expected some body to have contactedapproached me within two daysin maximum two days. It has been very difficultreally been very hard for me to drive thea car without an air conditioner. I must admit that this has been a very disappointing experiencenot been a good experience at all for me.
As a result, I remain dissatisfiedI find myself quite dissatisfied with your customer service. I would therefore like to requestdemand a full refund of the amount I paid upfrontmoney I paid up front. The car is available to be collected at any timepicked up any time. I hope you will resolve this matter promptlyhelp me out of this situation very soon.
Yours sincerelyYour’s Sincerely,
Irfan
Why this response received Band 7.0
The letter has a clear formal purpose, covers every requested point, and gives enough detail about the failed air conditioner and the desired refund. Its main weakness is uneven language control, with awkward collocations, a long run-on sentence, and errors in the closing. The highest priority is to refine formal phrasing and punctuation so the complaint remains precise and professional throughout.
IELTS Writing Criteria Scores
Task Achievement
The letter clearly introduces the writer, explains the unresolved problem, and requests a specific remedy in a generally appropriate formal tone.
Strengthen the request by adding a practical deadline or clear instructions for confirming the refund and vehicle collection.
Coherence and Cohesion
The letter follows a logical progression from purpose to complaint and requested action, with effective paragraphing despite some repetition of dissatisfaction.
Condense repeated expressions of dissatisfaction and use the saved space to connect the requested refund more directly to the company's failure to respond.
Lexical Resource
The vocabulary conveys the complaint clearly and includes some formal expressions, but several collocations and spellings are inaccurate or awkward.
Replace phrases such as dissatisfaction over, in maximum two days, and some body with natural formal alternatives.
Grammatical Range and Accuracy
The response shows a useful range of structures, but punctuation, passive construction, and possessive-form errors occur often enough to weaken control.
Break up the long explanation of the phone call, check passive forms carefully, and use the correct closing Yours sincerely.
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IELTS General Training Writing Task 1
You rented a car from a Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter
- introduce yourself
- explain the situation
- say what action you would like to company to take.
Your response
Write the task yourself, then compare your choices with the annotated response.