Write a complaint letter about a taxi service that you have used recently. In your letter, please say: - When did you use the service? - What was wrong with the service provided? - What actions for improvement do you suggest?
Sample Response
Dear Sir/Madam,
I am writing this letter to express my dissatisfaction with the taxi service I used recentlyhad used recently.
DeleteYou see, I called a cab to drive me to school last Fridayon last Friday. This was because it rained heavily at the timeat that moment and I was in a hurry to sit an exam. After I got intoin the taxi, the driver spent about half an hour drivingspent about half an hour on the way, and suddenly he told me that we had gone to the wrong placehe went to the wrong place because he was not familiar with that district for some reasonreasons. Consequently, I was late for school and missed thethat exam.
I expect action to be taken to improve the familiarity to the city of all taxi drivers. It is the driver’s responsibility to make sure that he or she can take passengerstake the passengers to their destinations efficientlyto the destination smoothly. Otherwise, the passengers should be informed beforehand so they will not be delayed because of it. ThereforeSo, the taxi company should provide additional route-familiarity trainingmore related training to all drivers in order to prevent similar incidentscombat this situation.
Please take action to tackle this kind of issueissues as soon as possible. Otherwise, I will report this matter to the Consumers’ Associationwill complain to Consumers’ Association.
Yours faithfully,
Why this response received Band 6.5
The letter communicates the complaint clearly, covers every requested point, and develops a practical training proposal in a logical formal structure. Its main limitation is recurring awkward wording and grammatical imprecision, so the highest priority is to revise collocations, prepositions, and noun forms while maintaining a consistently professional tone.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear, all bullet points are addressed with relevant detail, and the proposed action is practical.
Maintain a consistently formal register by replacing conversational phrasing and moderating the final threat of escalation.
Coherence and Cohesion
Ideas progress logically through the complaint, its consequences, and the requested improvements, with effective paragraphing.
Use a wider range of cohesive phrasing and avoid relying repeatedly on causal linkers such as because and otherwise.
Lexical Resource
The letter uses relevant complaint vocabulary, but several collocations and word forms sound unnatural or imprecise.
Use natural combinations such as knowledge of the city, driver training, and this kind of issue.
Grammatical Range and Accuracy
A mix of simple and complex sentences conveys the message clearly despite recurring errors in tense, prepositions, articles, and agreement.
Proofread grammatical details such as last Friday, went to the wrong place, and this kind of issue.
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IELTS General Training Writing Task 1
Write a complaint letter about a taxi service that you have used recently. In your letter, please say:
- When did you use the service?
- What was wrong with the service provided?
- What actions for improvement do you suggest?
Your response
Write the task yourself, then compare your choices with the annotated response.