You recently visited a tourist attraction and you were very pleased with the help given to you by the staff. Write a letter to the head of staff at the tourist attraction. In your letter: - give details of the circumstances of your visit - describe the help given to you by the staff - say what you want the head staff to do
Sample Response
Dear Sir/Madam,
I am writing Deletethis letter to express my appreciation forto appreciate the excellentamazing experience my family and I had while staying in Pangot for justslightly over a week. I must say that your staff is some of the best customer service staffone of the excellent client servicemen I have encountered in a long timeI have ever had in the longest time.
We didn’t really plan to stay in Pangot for sothis long as we were allwe all were quite skeptical about the quality of hotels in the areaover here. However, this trip was certainly one of our most cherished memoriesone of the most cherished memories we have treasured so far. From the very moment we entered the hotel till our extended stay was over, your staff didn’t stand a chance to be displeased with. Right from the receptionist to the cleaner and the laundry attendantwasherman, everyone was very cordial. Moreover, the dishes and the local cuisines were excellentdroolworthy.
Kindly convey my feedback to all of your staff, especially Andrewespecially, Andrew, who ensured our smallest requestsminutest requirements were fulfilled.
Yours sincerelySincerely, Prakhar Panchbhaiya
Why this response received Band 6.5
The letter has a warm, appreciative tone and communicates a generally positive experience with a clear request to pass on the praise. Its main limitation is imprecise task handling: the visit is presented as a hotel stay rather than clearly as a tourist-attraction visit, while the assistance provided is described only broadly. Add concrete circumstances and specific examples of what Andrew and other staff did.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear and the requested points are generally addressed, but the attraction context and the actual help received remain vague.
Describe the tourist attraction, the occasion of the visit, and two specific actions by staff before asking the manager to recognise them.
Coherence and Cohesion
The letter progresses logically from the visit to the praise and final request, with generally clear paragraphing and linking.
Separate the visit circumstances from the description of staff assistance so that each requested point is easier to follow.
Lexical Resource
The response uses a reasonably varied vocabulary, although several choices are awkward, imprecise, or too informal for the recipient.
Replace expressions such as “droolworthy” and “didn’t stand a chance to be displeased with” with precise formal praise.
Grammatical Range and Accuracy
A mix of simple and complex structures conveys meaning clearly, but occasional faulty constructions reduce naturalness.
Check comparative and relative constructions, especially phrases such as “one of the excellent client servicemen,” for accurate form and agreement.
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IELTS General Training Writing Task 1
You recently visited a tourist attraction and you were very pleased with the help given to you by the staff. Write a letter to the head of staff at the tourist attraction. In your letter:
- give details of the circumstances of your visit
- describe the help given to you by the staff
- say what you want the head staff to do
Your response
Write the task yourself, then compare your choices with the annotated response.