You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: - describe the problem with the equipment - explain how this problem is affecting your work - say what you want the shop or company to do
Sample Response
Dear Sir or Madam, I am writing to complain about a wireless routera Wireless Router that I purchased from your store a few months ago. Unfortunately, it has suddenly stopped working and I am unable to connect to the Internet and work from home. I hope that you willI am hoping that you would replace or repair it immediately. The Netgear AC1750Netgear - AC1750 Dual-Band Wi-Fi Router that I purchased from you was operational until the end of last week but it is not working at the moment. I cannot determine exactly whyfind out the exact reason why the device is malfunctioning, but I have performed some initial diagnostic checkstried to do some initial diagnostics without successwithout any luck. I tried a similar router that I borrowed from a friend and it worked as expected.
I work from home as a freelancer and my work depends on an uninterrupted Internet connection. I have several ongoing projects and I must meet the deadlines to retain my client base. As you can see, I am totally dependent on this equipment to connect to the Internetget connected to the Internet, so I need to have this router repairedget this router fixed immediately. I suggest that you either replace the device with a new one or repair it within the next two days. Thank you for giving the matter your attention and I hope to hear from youhear your reply soon. Yours faithfully, Denis Brian
Why this response received Band 8.0
The letter has a direct purpose, explains the fault and its impact convincingly, and makes a specific, appropriately firm request for repair or replacement. Its main limitation is some repetition of the same ideas and nouns, together with a few awkward request and closing expressions. The highest-priority improvement is to streamline the first paragraph and use more natural formal phrasing, while retaining the strong supporting detail about deadlines and clients.
IELTS Writing Criteria Scores
Task Achievement
The problem, its effect on work, and the requested remedy are all clearly and fully developed in an appropriate formal tone.
Add a purchase reference or warranty detail to make the requested action even more practical and precise.
Coherence and Cohesion
The letter progresses clearly from the fault to its consequences and the requested solution, though some information is repeated.
Condense the repeated statements about the failed connection and place the repair deadline in a short final request paragraph.
Lexical Resource
A strong range of precise vocabulary describes the equipment, troubleshooting, work obligations, and desired remedy.
Reduce repetition of 'Internet', 'work', and 'router', and replace 'hear your reply' with the more natural 'hear from you'.
Grammatical Range and Accuracy
A wide range of complex sentences is used with strong control, and the few awkward constructions do not impede meaning.
Use the more direct formal request 'I hope you will repair or replace it' instead of 'I am hoping that you would'.
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IELTS General Training Writing Task 1
You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter:
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do
Your response
Write the task yourself, then compare your choices with the annotated response.