You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter: - say when and how you ordered the chequebook - ask how much longer you will have to wait - ask what action the manager will take
Sample Response
Dear Sir or Madam, I am writing to complain about the poor customer service that I have received from your bank lately. Despite submitting a chequebook requestgiving a chequebook requisition almost fifteen days ago, I am yet to receive it. I have not received a clear responseI have not got a proper response from the branch and I hope you will resolve the matterI am hoping you would resolve it. Two weeks ago I ordered a chequebook by filling out the request form when I visited the bank in person. However, I have received neither the chequebook nor any correspondence from the bank.But neither have I got the chequebook nor have received any correspondence from the bank. I urgently need the chequebook as I have several bills to pay by chequea few bills that I need to pay by cheque. I maintain a checking account with your Lockshire branch and my account number is CAA-2547847354. I am requesting an explanationa proper explanation for the delay and poor service. Please inform me how much longer I will have to wait for my chequebook. I would also like to know what action you will takewhat action you are going to take regarding this bad service. I have been a customer of your bank for more than fifteen years and this is the first time I have had to complain. This delay is very disappointing.It is very disappointing. I look forward to hearing from you soon. Yours sincerely, Rocky Taylor
Why this response received Band 7.0
The letter achieves its complaint purpose very clearly, covers all three requests, and supports them with specific account and timing details in a suitably formal tone. The principal weakness is presentation as one continuous paragraph, compounded by repeated references to poor service; dividing the content into purposeful paragraphs and reducing repetition would make the message more fluent and professionally organised.
IELTS Writing Criteria Scores
Task Achievement
The complaint fully covers when and how the order was made, the expected wait, and the action requested from the manager.
Specify the preferred remedial action, such as expedited delivery or direct confirmation, to sharpen the final request.
Coherence and Cohesion
The information follows a sensible sequence and uses clear referencing, but the single unbroken paragraph weakens organisation.
Separate the opening complaint, order details, requested action, and closing into distinct functional paragraphs.
Lexical Resource
Vocabulary is sufficiently varied and appropriately formal, although “poor service,” “bad service,” and “chequebook” are repeated noticeably.
Use more natural alternatives for “giving a chequebook requisition” and vary repeated complaint language without sacrificing precision.
Grammatical Range and Accuracy
A range of simple and complex sentences is mostly controlled, with a few awkward verb and correlative constructions.
Correct structures such as “I am hoping you would resolve it” and maintain full parallelism in the neither-nor sentence.
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IELTS General Training Writing Task 1
You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter:
- say when and how you ordered the chequebook
- ask how much longer you will have to wait
- ask what action the manager will take
Your response
Write the task yourself, then compare your choices with the annotated response.