You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter: - say when and how you ordered the chequebook - ask how much longer you will have to wait - ask what action the manager will take

Task Achievement

Band 7.0

Coherence and Cohesion

Band 6.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, Not sure whether you would exactly like to read this letter, but I am left with no other choice but to take this matter to you. When I opened a bank account with your branch about a couple of weeks ago, I was told that I was entitled to receive a new chequebook, free of charge, within the next few days if I had applied for it.

Task Achievement

Band 7.0

Coherence and Cohesion

Band 6.5

Lexical Resource

Band 6.5

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, Not sure whether you would exactly like to read this letter, but I am left with no other choice but to take this matter to you. When I opened a bank account with your branch about a couple of weeks ago, I was told that I was entitled to receive a new chequebook, free of charge, within the next few days if I had applied for it.

Task Achievement

Band 7.0

Coherence and Cohesion

Band 6.0

Lexical Resource

Band 6.5

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, I ordered a new chequebook for a savings account that I maintain with your bank. It has been more than two weeks and I have not received it yet.