You recently attended a training course for your work. Your employer has asked you for your feedback on the training course. Write a letter to your employer. In your letter: - remind your employer - what the course was about - explain why the course was useful to you in your work - suggest why the course may not be suitable for some of your other colleagues

Task Achievement

Band 8.5

Coherence and Cohesion

Band 8.0

Lexical Resource

Band 8.0

Grammatical Range and Accuracy

Band 8.0

Dear Sir or Madam, I am Emma Bennett, and I am writing this letter to share my feedback on the recent Customer Service Excellence training course I attended. The course covered essential topics such as effective communication, handling difficult customers, and enhancing customer satisfaction through problem-solving strategies.