Đề IELTS General Training Writing Task 1 về Customer service
Dạng bài
Sắp xếp
You recently bought a camera while traveling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: - give details of the camera and where you bought it - explain what has happened - say what you want him/her to do about it,
You recently sent some documents by post but they did not arrive. Write a letter to the post manager. In your letter: - Give details of the situation - Describe the documents - Say what action you want the post office to take.
You recently bought a piece of equipment for your kitchen, but it did not work properly. Write a letter to the shop manager. In your letter: - give details about the equipment you bought - explain what the problem is - say what you would like the shop to do
You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter: - say why you are writing and how you feel - explain what happened - tell them what you would like them to do.
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take
You recently sent your computer to be repaired at a shop. However, you are not satisfied with the repair. Write a letter to the manager of the shop. In your letter: - Describe why your computer needed to be repaired - Explain why you are not happy with the service - Say what you would like the shop manager to do
You bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take
You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter: - Describe the situation - Explain what happened - Say what you would like the manager to do
You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.Write a letter to the shop manager. In your letter: - describe the problem with the equipment - explain what happens - when you phoned the shop - say what you would like the manager to do
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: - introduce yourself - explain the problem - state what action you would like from the company