You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: - describe the problem with the equipment - explain what happened - when you phoned the shop - say what you would like the manager to do

Task Achievement

Band 7.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 6.0

Grammatical Range and Accuracy

Band 6.5

Dear Sir or Madam, I am Ankitha, and I am writing this letter to express my discontent regarding the microwave oven which was bought earlier this week in your merchandise. Unfortunately, it did not commence its operation despite its warranty of five years when I installed it in my home.

Task Achievement

Band 8.0

Coherence and Cohesion

Band 8.0

Lexical Resource

Band 8.0

Grammatical Range and Accuracy

Band 8.0

Dear Sir or Madam, I am writing to express my disappointment with a kitchen appliance that I recently purchased from your store. Unfortunately, the equipment stopped working the very first time I tried to use it.

Task Achievement

Band 7.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 6.5

Dear Sir or Madam, I am writing to you to complain about the Singer-MO3708G microwave oven that I purchased from your shop “kitchen corner” last month. I was excited to have purchased it but disappointed to find that it was poorly made and has manufacturing flaws.

Task Achievement

Band 7.0

Coherence and Cohesion

Band 6.5

Lexical Resource

Band 6.5

Grammatical Range and Accuracy

Band 6.5

Dear Sir or Madam, I am writing to express my utter disappointment regarding the food factory device that I purchased from your shop a few days ago. I was very excited to purchase this kitchen appliance but disappointed to find that it was poorly made and has a manufacturing flaw.

Task Achievement

Band 7.5

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.5

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, I am writing this letter to express my disappointment with the induction stove that I purchased from your shop a couple of days ago. I found it in working condition initially, but then after a few hours of use, it malfunctioned.

Task Achievement

Band 8.0

Coherence and Cohesion

Band 7.5

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, I am writing to express my dissatisfaction with a recent purchase from your store. I bought a blender from your shop a week ago and it malfunctioned the very next day.