You are a member of an organization which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory. Write a letter to the restaurant. In your letter: - explain why you are writing - describe what went wrong with the meal and service - Suggest what the manager should do to ensure that you and your group return to the restaurant
Sample Response
Dear Sirsir,
I am writing this letter to expressshow my dissatisfaction with the quality of the food and service I receivedfood quality and service which I received from your restaurant recently. Last weekend on 18 November I visited your restauranthotel with my 10 NGO members.
As you know we have always come therewe always came there for our organization meetings and I am quite happy with all the services that you provided in the last many years. Howeverhowever, at that time I was disappointedI disappointed with it. Firstly, the foodFirstly the food that you served us waswhich you offered us that was neither hot nor freshneither hot or not afresh. Secondly, when I complained to the server,complained to the server about it then he replied that the kitchenhe retorted me kitchen had already closedhad closed now. So thethat overall experience was very unsatisfactorywas not too satisfied.
I would like to suggest that ifsuggest If you want to gain goodwill then you should provide fresh and hot food to your customers. Moreover, you should also train your workersworker how to treat customerstreat with consumers otherwise no one will be interested in cominginterested to come there again and again.
I hope you are considering this matter and I look forward to hearing from you soon.
Yours faithfully,
Manpreet Kaur.
Why this response received Band 6.0
The letter has a clear purpose, follows an appropriate complaint structure, and addresses the food, service, and proposed remedies. Its main weakness is persistent grammatical and collocational inaccuracy, which makes several descriptions awkward and occasionally slows understanding. The highest priority is to build accurate sentence patterns for recounting the incident and requesting action while retaining the current logical paragraphing.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear and all three bullet points are addressed, though the complaint and proposed response are only briefly developed.
Add precise details about the unsatisfactory meal and make the requested managerial action more specific and tactfully phrased.
Coherence and Cohesion
Information is arranged logically by purpose, problem, and solution, with clear paragraphing and basic progression.
Use cohesive devices more naturally and connect the account of the meal and service without mechanical sequencing.
Lexical Resource
The vocabulary is adequate for a formal complaint and includes some less common choices, but several collocations and word forms are inaccurate.
Replace awkward phrases such as descriptions of the food, the server's response, and customer treatment with natural complaint vocabulary.
Grammatical Range and Accuracy
The letter attempts both simple and complex structures, but frequent errors in tense, articles, agreement, and clause construction reduce control.
Prioritise accurate past-tense clauses and complete sentence structures when describing what happened and how staff responded.
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IELTS General Training Writing Task 1
You are a member of an organization which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory. Write a letter to the restaurant. In your letter:
- explain why you are writing
- describe what went wrong with the meal and service
- Suggest what the manager should do to ensure that you and your group return to the restaurant
Your response
Write the task yourself, then compare your choices with the annotated response.