You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter: - Describe the situation - Explain what happened - Say what you would like the manager to do
Sample Response
Dear Sir or Madam,
I am writingI’m writing this letter to express my gratitude for the excellent servicegood services and help I received from one of your employees during my stay at your hotel. I had bookedhad my booking for a deluxe room for two nights and three days last week with my family. On the second night of our stay, my niece started developing a high fever and shivering, so I panicked and called the room service immediately. An attendant namedcalled Amit rushed to our room, and I explained the situation to him. I appreciate his prompt action in asking reception to call a doctorinforming the reception to call for a Doctor. Meanwhile, he brought an oral rehydrationrehydrating solution to prevent dehydration.
When the doctor visited us, he prescribed some medicines at a local medical shop, so Amit arranged the medication very quickly. I also appreciateSo I appreciate his thoughtfulness and quick actionagility that prevented any serious incidentmajor untoward incident. I wanted to reward him. However, he politely declineddeclined it humbly, saying it was his duty to ensure his guests’ well-beinghis guest’s well-being, so I had no other way to thankremunerate him for his kindness togreat deed towards my family and me.
Thus, I request you to convey my gratitude to your dedicatedable employee for his timely help. If possible, I would humbly ask you to pass on a gift to him Deletefrom my side as a token of appreciation. This was my first stay at your hotelfirst time booking with your hotel but certainly not the last. I would love to revisit your hotel and thank you for your co-operation and help.
Yours faithfully,
Why this response received Band 7.5
The letter is strongest in its full, specific development of the emergency and the employee's helpful actions, while its appreciative formal tone suits the hotel-management audience well. Its main limitation is occasional over-formal or imprecise phrasing, alongside some repetition in sentence linking. Refine collocations and vary transitions so the praise sounds more natural and the narrative flows with greater polish.
IELTS Writing Criteria Scores
Task Achievement
The purpose is immediately clear, the situation and assistance are fully developed, and the requested action is specific and appropriately expressed.
Refine the closing by separating the request to reward Amit from the broader promise to return to the hotel.
Coherence and Cohesion
The letter progresses clearly from the emergency to Amit's response and the requested recognition, with effective paragraphing overall.
Reduce repeated use of so and connect consecutive events with more varied or implicit transitions.
Lexical Resource
Vocabulary is varied and often precise, although a few choices such as remunerate and able employee sound strained in this context.
Prefer natural expressions such as thank him properly, outstanding employee, and assistance rather than conspicuously formal alternatives.
Grammatical Range and Accuracy
The response uses a broad range of sentence forms with generally accurate control, despite a few issues with parallel structure and possessives.
Improve accuracy in coordinated phrases and agreement, for example by aligning developing a fever with shivering and using guests' well-being where appropriate.
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IELTS General Training Writing Task 1
You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter:
- Describe the situation
- Explain what happened
- Say what you would like the manager to do
Your response
Write the task yourself, then compare your choices with the annotated response.