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IELTS General Training Writing Task 1 Questions: Complaint – Formal letters

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Formal LetterTask 1

You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them. Write a letter of complaint to the shop. In your letter: - give them the background information - describe the problem - ask them to resolve the issue

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Formal LetterTask 1

You travelled by a long-distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter: - inform the bus company of when and to where you travelled - describe your suitcase and what happened to it - explain why the company should pay for a new suitcase

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Read 4 sample answers (Band 6.5–7)
Formal LetterTask 1

You enjoy walking in the countryside near your home. However, you are noticing that there is more and more litter left there by other walkers. Write a letter to your local newspaper. In your letter • say why you enjoy walking and where • describe the litter you have seen on your walks • suggest what might be done about the problem Dear Sir or Madam,

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Formal LetterTask 1

You recently ordered a small item online but when it arrived, it was damaged. Write a letter to the company that sold you the item. In your letter: - give details about the order you made - explain what was wrong with the item - tell the company what you want them to do about it

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Formal LetterTask 1

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why you were unhappy with the staff Suggest what action the train company should take

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Formal LetterTask 1

Your company recently introduced a new staff uniform, but staff members are unhappy with it. Write a letter to your manager. In your letter: - explain why you think staff are unhappy with the uniform - describe what you want the new uniform to be like - give suggestions for handling the situation

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Formal LetterTask 1

You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Formal LetterTask 1

You have recently ordered an item through the Internet, but you are not happy with the product. Write to the company. In your letter: - describe what you purchased - explain why you are not happy with the product - tell them what you would like them to do about it

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Formal LetterTask 1

You rent a flat from an accommodation agency. Your neighbour who rents their flat from the same agency plays very loud video games late at night. Write a letter to the accommodation agency. In your letter • explain when the problem began • describe how the noise affects you • say what you would like the agency to do Dear Sir or Madam,

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Formal LetterTask 1

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Read 4 sample answers (Band 6.5–8)