You have recently ordered an item through the Internet, but you are not happy with the product. Write to the company. In your letter: - describe what you purchased - explain why you are not happy with the product - tell them what you would like them to do about it

Task Achievement

Band 8.0

Coherence and Cohesion

Band 6.5

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, I am writing this letter to let you know that I am not exactly very happy with the product of your company which I purchased from your eCommerce store about a week ago. I hope you will either replace it or refund the money.