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IELTS General Training Writing Task 1 Questions: Customer service – Semi-formal letters

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Semi-Formal LetterTask 1

You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter: - say when and where the problem happened? - Describe how you missed the flight? - Say what you want the airline to do?

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Read 1 sample answer (Band 6.5)
Semi-Formal LetterTask 1

You recently sent some documents by post but they did not arrive. Write a letter to the post manager. In your letter: - Give details of the situation - Describe the documents - Say what action you want the post office to take.

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Read 1 sample answer (Band 6.5)
Semi-Formal LetterTask 1

You recently sent some documents by post, but they did not arrive at the destination. Write a letter to the post office manager. In your letter: - give details of the situation - describe the documents - say what action you want the post office to take

Timed practice

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Read 1 sample answer (Band 7)
Semi-Formal LetterTask 1

You recently visited a tourist attraction and you were very pleased with the help given to you by the staff. Write a letter to the head of staff at the tourist attraction. In your letter: - give details of the circumstances of your visit - describe the help given to you by the staff - say what you want the head staff to do

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Read 4 sample answers (Band 6.5–7.5)
Semi-Formal LetterTask 1

You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect. Write a letter to the bank. Explain what has happened and say what you would like them to do about it. Dear Sir,

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