IELTS General Training Writing Task 1 Questions: Customer service – Formal letters

Write a complaint letter about a taxi service that you have used recently. In your letter, please say: - When did you use the service? - What was wrong with the service provided? - What actions for improvement do you suggest?

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You paid for a holiday overseas, but the holiday was very disappointing. Write a letter to the travel company. In your letter - explain which holiday you went on - describe why the holiday was disappointing - tell the company what you want them to do

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You rented a car from a Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter - introduce yourself - explain the situation - say what action you would like to company to take.

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You recently bought a large expensive item but when it was delivered to your home you found some problems with it. Write a letter to the manager of the shop. In your letter - give details of what you bought - describe the problems with your item - say what you want the shop to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: - give details of the camera and where you bought it - explain what has happened - say what you want him/her to do about it

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You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: - introduce yourself - explain the problem - state what action you would like from the company

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You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.Write a letter to the shop manager. In your letter: - describe the problem with the equipment - explain what happens - when you phoned the shop - say what you would like the manager to do

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You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter: - Describe the situation - Explain what happened - Say what you would like the manager to do

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You bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take

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You recently sent your computer to be repaired at a shop. However, you are not satisfied with the repair. Write a letter to the manager of the shop. In your letter: - Describe why your computer needed to be repaired - Explain why you are not happy with the service - Say what you would like the shop manager to do

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