When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which method do you think is more effective? Why?

Task Response

Band 8.0

Coherence and Cohesion

Band 8.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 8.0

In today's society, there are many ways for consumers to complain about poor service or products. While some people choose to complain in writing, others prefer to voice their complaints in person.