You recently sent some documents by post but they did not arrive. Write a letter to the post manager. In your letter: - Give details of the situation - Describe the documents - Say what action you want the post office to take.
Sample Response
Dear Sir or Madam,Dear Sir,
I am writing this letter to express my concern aboutwith a parcelthe courier that I recently senthave recently sent through the post. The documents enclosed in the envelope had to be delivered by last Tuesdayby last week on Tuesday as per the tracking information. However, they have still not been handed overit has still not been handed over to the intended recipientthe third party.
The important documents include documents for a Canadian immigration visa applicationletters to Canada Council for an immigration visa. There was a deadline to apply for it. Owing to the delay, the council has charged me an additional feeCanada Council has penalized extra money because I missed the deadline by five daysto compensate for exceeding the deadline by five days. These documents are crucial for the migration process, so I packaged them carefullyencased them meticulously with all the relevant information.
I am requesting your help with the latest tracking informationupdate and the details of the employee responsible for ensuring its prompt deliverythe agent who was responsible for getting it delivered on priority. Kindly advise me on howguide me with the approach to retrieve my package if it is lost in transit and tell me who can help with a claimand who can help me with the claim.
I am hoping to receive a response from youfrom your end promptly regarding this urgent matterimmediately on this urgent matter.
Yours faithfully, [Your full name]Yours sincerely,
Why this response received Band 6.5
The letter has a clear formal purpose and covers the missing delivery, the immigration documents, and the action requested with relevant detail. Its main weakness is recurrently awkward or inaccurate wording, which sometimes makes relationships between people, documents, and actions less precise; the highest-priority improvement is to use natural collocations and consistently clear pronoun reference.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear, all three bullet points are addressed, and the formal tone is generally appropriate.
Clarify exactly who imposed the charge and specify the preferred resolution more directly.
Coherence and Cohesion
The response is logically divided by function and progresses clearly from the problem to the requested action.
Use more precise referencing so pronouns such as it consistently point to the correct document or package.
Lexical Resource
There is a useful range of formal vocabulary, but several collocations are unnatural or inaccurate.
Replace phrases such as penalized extra money and encased them meticulously with natural, context-appropriate wording.
Grammatical Range and Accuracy
A mix of simple and complex structures communicates the message clearly despite several errors in agreement, articles, and prepositions.
Check agreement and reference carefully, especially when switching between the plural documents and the singular package.
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IELTS General Training Writing Task 1
You recently sent some documents by post but they did not arrive. Write a letter to the post manager. In your letter:
- Give details of the situation
- Describe the documents
- Say what action you want the post office to take.
Your response
Write the task yourself, then compare your choices with the annotated response.