You took an elderly member of your family who could not walk properly to a museum, and he/she faced a few problems. Write a letter to the manager of the museum. In your letter: - Say why you visited the museum - Describe the problems you faced - Suggest what can be done to avoid those problems
Sample Response
Dear Sir or Madam,
I am writing to you to express my dissatisfaction with the unsatisfactory servicesexpress my resentment over the dissatisfied services in your museum. I visited Wonderland Museum and my maternal aunt, who was disabled and experienced problems while visiting there.
Let me explainLet me acquaint you with the purpose of my visit. Firstly, having been built recently, it fascinated my aunt to see it. Although it was far away from my hometown, she insisted on going there. Secondly, advertisements showeddepicted escalators, ramps and wheelchairsthe escalators, ramp and wheelchairs for the elderly visitorsoldsters. Therefore, we decided to visitwe could not help going there.
Suffice it to saySuffice to say that the beauty of the exterior building was incomparable. However, we were taken aback to see inadequate services there. There were many stairsalot of stairs instead of elevators or escalators. Because of her mobility difficulties, my auntBeing too old, my aunt found climbing the stairs difficultfound it hard, and she hadmet a narrow escape while climbing up. Besides, the lack of water service for people infuriated them, and many of them decided to go back as we did.
Would you be kind enough to look into the matter? Otherwise, future visitors may be discouragednobody will visit there. Despite being paid well as an entry fee, we did not get sufficient services there. All the problems that visitorsthe masses experienced must be rectified to protect your reputationfor your good reputation and make this museum more appealing to visitorsmaking this museum popular to visit.
I look forward to hearing from you.
Yours sincerelySincerely,
Why this response received Band 6.0
The letter has a clear formal purpose, logical paragraphing, and relevant detail about the visit and the access difficulties. Its main limitation is that the proposed remedy remains vague, while frequent awkward collocations and grammatical constructions make parts of the complaint less precise. The highest priority is to recommend specific facilities, such as working lifts, ramps, wheelchairs, and accessible water, using direct and natural formal language.
IELTS Writing Criteria Scores
Task Achievement
The purpose, reasons for visiting, and encountered problems are clear, but the suggested solutions are general rather than specific.
State concrete remedies for each problem, including accessible lifts or ramps, available wheelchairs, and drinking-water facilities.
Coherence and Cohesion
The letter follows a logical progression through purpose, expectations, problems, and requested action, though some transitions feel formulaic.
Use more direct links between each access problem and its proposed solution instead of relying on stock linking phrases.
Lexical Resource
The response attempts a broad formal vocabulary, but frequent unsuitable collocations and register choices reduce precision and naturalness.
Prefer straightforward formal wording, replacing phrases such as "dissatisfied services," "oldsters," and "met a narrow escape."
Grammatical Range and Accuracy
The writer uses varied complex structures, but recurring errors in clause construction, agreement, articles, and phrasing sometimes cause confusion.
Review sentence subjects and modifiers carefully, especially in the opening and in sentences beginning with participial or concessive phrases.
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IELTS General Training Writing Task 1
You took an elderly member of your family who could not walk properly to a museum, and he/she faced a few problems. Write a letter to the manager of the museum. In your letter:
- Say why you visited the museum
- Describe the problems you faced
- Suggest what can be done to avoid those problems
Your response
Write the task yourself, then compare your choices with the annotated response.