You booked a two-week holiday to Sydney with a tour agency. You were unhappy because the flight was delayed, the hotel was noisy, and there were other problems. Write to the tour agency. In your letter: - give details of the problems with the holiday - complain about the holiday - request compensation or a refund

Task Achievement

Band 7.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 6.5

Dear Sir or Madam, Two months ago I booked a tour package from your agency and travelled to Sydney on 23rd July I was excited when I booked the tour but very disappointed to find that your agency did not keep its promises. I am hoping you will probe the issue and refund me the $780 that I had to spent personally due to the mismanagement by your employees.