You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take
Sample Response
Dear Sir or Madam, My name is John Timothy, and I rented a car from your company on 24th June. Unfortunately, the car has a major problem that needsthe car has a major problem and need your urgent attentionyour attention to fix the issue. As per the rental agreement, I am renting the carI would keep the car for three weeks, and if there are any problems with the car, your company would take care of them as quickly as possible. However, it appears thatBut, it looks like your rental company is not following through with the terms of the agreementagreement terms. To explain the situation, the car's air conditioningAC of my car stopped working within a couple of days of renting it. I immediately called your company to fix it, but after five5 days, it still has not been repairedhas not got fixed. Please understand that I need to drive frequentlytravel quite a lot in this scorching heat, and I cannot continue using the cardo not see a chance that I can do it for another day without the AC. Therefore, Given the urgency of the problembased on the problem, I would highly appreciate it if you could repair the car todayif you fix the car today. But, if that is not an option, please give me a fault-free replacement vehicleanother car without any problem. I hope to hear from you soon. Yours faithfully, John Timothy
Why this response received Band 7.0
The letter clearly introduces the renter, explains the unresolved air-conditioning problem, and requests either immediate repair or a replacement car in a suitably firm tone. Its effectiveness is reduced by compressed letter formatting and several awkward or inaccurate phrases; prioritise conventional paragraphing, precise complaint language, and cleaner verb forms.
IELTS Writing Criteria Scores
Task Achievement
All three bullet points are developed and the purpose and requested remedies are clear, with an appropriate formal tone.
State the exact date of the first call consistently with the prompt and specify a practical deadline or contact method.
Coherence and Cohesion
The sequence is logical, but the entire letter is compressed into one block and several connectors are mechanical.
Use separate paragraphs for introduction, problem history, impact and requested action.
Lexical Resource
Vocabulary is adequate and appropriately firm, though several collocations are unnatural or imprecise.
Use complaint-letter phrases such as 'requires urgent attention', 'has not been repaired' and 'a fault-free replacement'.
Grammatical Range and Accuracy
A range of sentence structures is used, but agreement and verb-form errors occur in noticeable places.
Check subject-verb agreement and use present perfect passive for unresolved repairs.
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IELTS General Training Writing Task 1
You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter:
- introduce yourself
- explain the situation
- say what action you would like the company to take
Your response
Write the task yourself, then compare your choices with the annotated response.