Dear Sir or Madam, I am James Smith, a resident of Aurora, Illinois, have recently ordered a smartphone - Samsung Galaxy Note Edge, from your online shop. Unfortunately, when I unwrapped the phone, I found that the phone screen was broken and the stylus was missing.
Dear Sir or Madam, Five days ago I ordered a headphone from your online store. I was excited when it arrived yesterday but very frustrated to find that the product was damaged.