You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter, explain why you were at the restaurant describe the problems write about the action you want the manager to take
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment - explain what happened when you phoned the shop - say what you would like the manager to do. Dear sir or Madam,
You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter • say who you are • give details about the accident • suggest how the supermarket could prevent similar accidents. Dear Sir or Madam,
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take
You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why you were unhappy with the staff Suggest what action the train company should take
You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them. Write a letter of complaint to the shop. In your letter: - give them the background information - describe the problem - ask them to resolve the issue
Two weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready. Write a letter to the shop to complain about it. In your letter: - explain what has happened - how you feel about it - ask them to repair the radio soon or supply you with a new radio
You are a student at an English language school in Brighton and are living in private accommodation with other flatmates. You have not had hot water or heating for some time. The landlord's workmen have tried to fix the problem but without success. Write a letter to the landlord. In your letter: - state your reason for writing - describe the problems and explain how you feel propose a solution - ask the landlord to take actions
You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do
Write a letter to your college administration department complaining about the college facility. In your letter include: - what the problem is - how this problem has affected you - what the college should do to fix this problem
You took your young child, who had severe stomach pains, to a hospital Emergency Department. You waited almost four hours before a doctor treated your child and other staff constantly ignored you. Write a letter to the Hospital Registrar. In your letter: - describe the long wait for treatment - explain how the other staff treated you - complain about the service you received
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: - explain why you are writing - express concern about the missing card - ask them what they intend to do
You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter: - explain where you live - describe the problem - give reasons why you do not want this development
You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect. Write a letter to the bank. Explain what has happened and say what you would like them to do about it. Dear Sir,
The system used for rubbish/garbage collection in your local area is not working properly. This is causing problems for you and your neighbours. Write a letter to the local council. In your letter: Describe how the rubbish collection system is not working properly Explain how this is affecting you and your neighbours Suggest what should be done about the problem
You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email: Give details of the purchase Describe the problem Explain why you need a replacement urgently
You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter • explain where you live • describe the problem • give reasons why you do not want this development. Dear Sir/Madam,
You and your family are living in rented accommodation in an English-speaking country. You are not satisfied with the condition of some of the furniture. Write a letter to the landlord. In your letter • introduce yourself • explain what is wrong with the furniture • say what action you would like the landlord to take Dear ................. ,
You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it. Dear ______________ ,
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter Say what the participants liked about the hotel Explain why they were unhappy about the food Suggest what the manager should do to improve the food in the future