You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter: - say when and how you ordered the chequebook - ask how much longer you will have to wait - ask what action the manager will take
You took your young child, who had severe stomach pains, to a hospital Emergency Department. You waited almost four hours before a doctor treated your child and other staff constantly ignored you. Write a letter to the Hospital Registrar. In your letter: - describe the long wait for treatment - explain how the other staff treated you - complain about the service you received
You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do
Your car insurance company has told you that they are going to increase the insurance amount you have to pay for your car each month. You are not happy about this. Write a letter to the insurance company. In your letter explain: - why you are writing to them - why you think the insurance amount should not be increased - what you want them to do
You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet. Write a letter to a company manager with whom you arranged the delivery of goods. In your letter: - inform him/her what items you have purchased - ask the reason for the delay in delivery - suggest what can be done about the matter
There have been some problems with the public transport you use to commute daily. Write a letter to the manager of the public transport company. In your letter: - describe the problems - explain how these problems are affecting you and others - suggest what could be done about it
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment - explain what happened when you phoned the shop - say what you would like the manager to do. Dear sir or Madam,
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: - give details of what was wrong - explain what you had to do to overcome the problem at the time - say what action you would like the manager to take
You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter • explain where you live • describe the problem • give reasons why you do not want this development. Dear Sir/Madam,
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline. In your letter: - explain what happened - describe your suitcase and say what was in it - ask what the airline is going to do about it