You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them. Write a letter of complaint to the shop. In your letter: - give them the background information - describe the problem - ask them to resolve the issue
Two weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready. Write a letter to the shop to complain about it. In your letter: - explain what has happened - how you feel about it - ask them to repair the radio soon or supply you with a new radio
You recently started commuting to work by bicycle and discovered that there is a problem with bicycle parking near the building where you work. Write a letter to the building manager. In your letter: - explain the reason for using a bicycle to commute - mention what problems you have encountered with parking - what you recommend to solve the problems
You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email: Give details of the purchase Describe the problem Explain why you need a replacement urgently
You are a student at an English language school in Brighton and are living in private accommodation with other flatmates. You have not had hot water or heating for some time. The landlord's workmen have tried to fix the problem but without success. Write a letter to the landlord. In your letter: - state your reason for writing - describe the problems and explain how you feel propose a solution - ask the landlord to take actions
You booked a two-week holiday to Sydney with a tour agency. You were unhappy because the flight was delayed, the hotel was noisy, and there were other problems. Write to the tour agency. In your letter: - give details of the problems with the holiday - complain about the holiday - request compensation or a refund
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter: - say what the participants liked about the hotel - explain why they were unhappy about the food - suggest what the manager should do to improve the food in future
You live in a university residence and have a problem with noise from a new campus restaurant that stays open until midnight. Write to the governor of the university. In your letter: - complain about the situation - explain why the noise is a problem - propose ways to reduce the noise
You have learned from a news article that a real estate company is going to build a shopping centre near your home. However, you think that the shopping centre should not be built there. Write a letter to the city counsellor. In your letter: - say how you have learned about the plan - explain how it is going to negatively affect the residential area - where you live - say what you think the city council should do about it
You recently read a newspaper article about someone you know personally and found that some information was wrong. Write a letter to the editor. In your letter: - describe the subject of the article - describe the error in the article - say what you expect the editor to do
You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do
The road in front of your house was damaged a long time ago and nothing has been done about it. Write a letter to the municipal authority. In your letter: - introduce yourself - explain the condition of the road - suggest what the authority should do
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline. In your letter: - explain what happened - describe your suitcase and say what was in it - ask what the airline is going to do about it
You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter • explain where you live • describe the problem • give reasons why you do not want this development. Dear Sir/Madam,
You and your family are living in rented accommodation in an English-speaking country. You are not satisfied with the condition of some of the furniture. Write a letter to the landlord. In your letter • introduce yourself • explain what is wrong with the furniture • say what action you would like the landlord to take Dear ................. ,
You have been living in an apartment for the last three years. A few problems have emerged in your apartment since the last repair. Write a letter to your landlord. In your letter: - give details of the last repair work - what the problems are now - how you would like the landlord to solve these problems
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: - give details of what was wrong - explain what you had to do to overcome the problem at the time - say what action you would like the manager to take
You recently went shopping at the local supermarket. When you got home and checked your bill, you found that you had been charged for items you did not purchase. Write a letter to the supermarket manager. In your letter: - explain what has happened - say how you feel about the error - say what you would like the manager to do about it
Write a letter to your college administration department complaining about the college facility. In your letter include: - what the problem is - how this problem has affected you - what the college should do to fix this problem
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment - explain what happened when you phoned the shop - say what you would like the manager to do. Dear sir or Madam,