People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how it is affecting people - say what the company should do to help
Sample Response
Dear Sir or Madam, I am writing to let you know that we have been experiencing an unreliable internet connectiona disruptive internet connection in our area for the last two weeks. We are very concerned about the unstable internet serviceconnectivity, and the inconvenience is hampering our work and daily livesour work and life significantlyto a great extent. I hope you will investigate the problem and take appropriate stepsthe appropriate steps to resolvesolve it. While the average internet speed is extremelyunbelievably slow now, we often experience no connectivity at all. The average download speed in the past was more than 50 MB/s, and it50MB/s which has dropped to less than 2MB/s these days. It is almost impossible to shareThere is little hope for sharing large files and videos, and peoplelarge files and videos and people who work from home are suffering immensely due to this sluggish connection. People who make video calls are the worst affectedsufferer. I believe it is your responsibility to make sure issuesthings like this are addressed promptly. ToI assume that in order to maintain user trust, your team needs to take effective actionwork very hard to make sure this does not happen again. Please check the cables and routers installed in our area to identify and resolve the problemfind and solve the problem. I hope you will take steps to restore our trust by providing reliable serviceprove that you are worthy of our trust. Yours faithfully, David Buchanan
Why this response received Band 7.5
The letter gives a precise account of the connection failures, quantifies the speed reduction, explains the effects on remote workers and video callers, and requests practical technical checks. Its main limitation is an occasionally confrontational and repetitive tone, alongside a few awkward expressions; the highest-priority improvement is to organise the three functions into separate paragraphs and finish with a firm but professional request for prompt repair.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear and all three bullet points are fully developed with concrete evidence, affected users, and a specific request to inspect cables and routers.
Request a repair timeline or service update so the desired company response is even more explicit and actionable.
Coherence and Cohesion
The letter progresses logically from the problem to its effects and the requested action, but a single paragraph and repeated uses of "make sure" reduce polish.
Use one short paragraph for each bullet point and replace repeated wording with direct transitions between problem, impact, and solution.
Lexical Resource
A good range of technical and impact vocabulary is used accurately, though phrases such as "disruptive internet connection," "little hope for sharing," and "worst sufferer" are not fully natural.
Use idiomatic alternatives such as "intermittent connection," "unable to share large files," and "most severely affected."
Grammatical Range and Accuracy
Complex sentences are generally well controlled, with occasional agreement and punctuation errors that do not impede meaning.
Correct forms such as "video callers are the worst affected" and add a comma before the non-defining clause following "50 MB/s."
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IELTS General Training Writing Task 1
People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter:
- describe the problems
- explain how it is affecting people
- say what the company should do to help
Your response
Write the task yourself, then compare your choices with the annotated response.