You have recently visited a sports centre and discovered some problems and the poor condition of a changing room there. You made a complaint earlier, but still, no action was taken. Write a letter to the facility manager about it. In your letter: - Describe the problems - Include details of your complaint - Say what activities you would like them to take.
Sample Response
Dear Sir or Madam,
I have been a memberI’ve been a member of your sports centre for the last three months, and I am writingI’m writing this letter to express my disappointment and draw your immediate attention to the poor conditionget your immediate attention towards the Poor condition of the changing rooms. This matter was reported to youbrought to your notice last month; however, the issue persists, and corrective measures have not been taken yet.
The washrooms in the changing room are dirtyare not clean and have a pungent odour. Due to the unhygienic condition of the washroomscondition of washrooms, there is a serious threat of spreading dangerous infectious diseases. Also, there is an issue of frequent non-functioning of Air conditioners which makes the room very uncomfortable and some of the doorknobs of the changing rooms are broken, and it becomes risky to change the clothes and have a quick shower.
In my previous complaintLast time, I suggested sanitisingsanitizing the changing rooms regularly and having two permanent janitors keep the changing room clean and hygienic. I’m reiteratingre-iterating the following requeststhe same suggestion to have the air conditioners in working orderthe Air conditioners in the working state and the broken doorknobs replaced as soon as possible. I hope my suggestions are considered rather than ignorednot ignored and considered this time. Otherwise, I will have no choiceoption but to leave your sports centrechange my sports centre.
I’m looking forward to hearing from you soon.
Yours faithfully, [Your name]Yours faithfully,
Why this response received Band 7.0
The letter clearly establishes the complaint, describes several concrete changing-room problems, and requests practical remedies in an appropriately firm formal tone. Its main weakness is uneven language control, especially awkward collocations, capitalization, and a long overloaded sentence that reduces precision. Prioritize revising sentence boundaries and natural formal phrasing while adding a little more specific detail about the earlier complaint.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear, all three bullet points are addressed, and the requested action is suitably firm and relevant.
Give more concrete details about when and how the earlier complaint was made to make that bullet point fully developed.
Coherence and Cohesion
Information progresses logically from the complaint to the problems and proposed remedies, with effective paragraphing and generally clear linking.
Split the long sentence describing the air conditioners and doorknobs so each problem and consequence is easier to follow.
Lexical Resource
The letter uses a good range of relevant formal vocabulary, although several collocations and word forms are awkward or imprecise.
Use more natural phrases such as draw your attention to, air conditioners frequently fail, and keep the changing rooms clean.
Grammatical Range and Accuracy
A mix of simple and complex structures communicates the message clearly, but agreement, article, capitalization, and sentence-control errors recur.
Proofread complex sentences for agreement and articles, and avoid unnecessary capitals in common nouns such as poor and air conditioners.
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IELTS General Training Writing Task 1
You have recently visited a sports centre and discovered some problems and the poor condition of a changing room there. You made a complaint earlier, but still, no action was taken. Write a letter to the facility manager about it. In your letter:
- Describe the problems
- Include details of your complaint
- Say what activities you would like them to take.
Your response
Write the task yourself, then compare your choices with the annotated response.