You have taken a cruise on a holiday and have been disappointed with the experience. Write a letter to the cruise provider. In your letter, say:
- what went wrong
- how you felt about it
- what do you want to be done about it
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter:- explain why you were at the restaurant- describe the problems- write about the action you want the manager to take
You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter:- describe what happened that caused you to miss the flight- explain how missing your flight affected you make it clear- what you would like the airline to do
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter:- say what the participants liked about the hotel- explain why they were unhappy about the food- suggest what the manager should do to improve the food in future
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline. In your letter:- explain what happened- describe your suitcase and say what was in it- ask what the airline is going to do about it
You booked a two-week holiday to Sydney with a tour agency. You were unhappy because the flight was delayed, the hotel was noisy, and there were other problems. Write to the tour agency. In your letter:- give details of the problems with the holiday- complain about the holiday- request compensation or a refund
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter:- give details of what was wrong- explain what you had to do to overcome the problem at the time- say what action you would like the manager to take