You have recently ordered an item through the Internet but are not happy with the purchase. Write to the company. In your letter: - Describe what you purchased, - Explain why you are not happy with the purchase, - Tell them what you would like them to do about the situation.
Sample Response
Dear Sir or Madam,
I am writing this letter to express my dissatisfaction regarding an ethnic-wear itemregarding and ethnic wear, which I purchased online from your Treasure HuntTreasure hunt company.
I purchasedLet me inform you that I had purchased a traditional dress on 2828th August from your company. The dress’s fabric had been written on the screen; pure cotton and heavy stoll were also attached with it. When I orderedpurchased it, it was only available in pinkpink colour. In addition, fine embroidery was an attractive featurethe icing on the cake on the dressfor this dress.
Furthermore, I was disappointedI would like to mention that I got dejected when it did not meet my expectations. Unfortunately,As it had been displayed; however, unfortunately, the colour was not the samehad not been the same, and it was delivered without the stolewithout a still, and the quality of the fabric was satinSatin, which could cause an allergic reactioncause me an allergy. Overall,So, by and by, it was a complete wastetotal wastage of money and time.
Why this response received Band 5.5
The response identifies the purchased dress and gives several concrete reasons for dissatisfaction, including the colour, missing accessory, and unsuitable fabric. However, it omits the requested remedy entirely and ends without a closing, leaving the communicative purpose incomplete. The highest-priority improvement is to add a direct request for a refund or replacement and finish the complaint in an appropriate formal-letter format.
IELTS Writing Criteria Scores
Task Achievement
The purchase and problems are described, but the required action from the company is missing and the letter has no concluding request.
Add a specific remedy, such as a full refund or replacement, with any practical return or response details.
Coherence and Cohesion
The three paragraphs follow a basic progression from purpose to product description and dissatisfaction, but the response stops before completing that progression.
Organise the letter into purpose, purchase details, problems, and requested resolution, followed by a formal closing.
Lexical Resource
There is some range in describing the product and reaction, but inaccurate spelling and awkward choices frequently reduce precision.
Use accurate product vocabulary and natural complaint phrases, replacing unclear forms such as 'stoll', 'still', and 'by and by'.
Grammatical Range and Accuracy
The response attempts complex sentences, but errors in articles, tense, punctuation, and clause construction are frequent and sometimes obscure meaning.
Use controlled past-tense sentences and revise fragments and run-ons, especially the sentence beginning 'As it had been displayed'.
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IELTS General Training Writing Task 1
You have recently ordered an item through the Internet but are not happy with the purchase. Write to the company. In your letter:
- Describe what you purchased,
- Explain why you are not happy with the purchase,
- Tell them what you would like them to do about the situation.
Your response
Write the task yourself, then compare your choices with the annotated response.