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IELTS General Training Writing Task 1 Questions: Complaint

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Formal LetterTask 1

You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.Write a letter to the shop manager. In your letter: - describe the problem with the equipment - explain what happens - when you phoned the shop - say what you would like the manager to do

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Formal LetterTask 1

You bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take

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Semi-Formal LetterTask 1

There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success. Write a letter to the manager of the sports centre. In your letter: - Describe what the problem with the changing rooms is - Say what happened the last times you complained - Explain what you want the manager to do

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Formal LetterTask 1

You recently sent your computer to be repaired at a shop. However, you are not satisfied with the repair. Write a letter to the manager of the shop. In your letter: - Describe why your computer needed to be repaired - Explain why you are not happy with the service - Say what you would like the shop manager to do

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Formal LetterTask 1

You are a member of an organization which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory. Write a letter to the restaurant. In your letter: - explain why you are writing - describe what went wrong with the meal and service - Suggest what the manager should do to ensure that you and your group return to the restaurant

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Formal LetterTask 1

People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how they are affecting people - say what the company should do to help.

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Read 2 sample answers (Band 6.5–7)
Semi-Formal LetterTask 1

You took your family to a nearby restaurant. You were disappointed with the meal and wished to complain to the manager. Write a letter to the manager of the restaurant. In your letter: - Explain why you were at the restaurant - Describe the problems - Write about the action you want the manager to take

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Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take

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Read 2 sample answers (Band 6–6.5)
Semi-Formal LetterTask 1

You recently went to see a good play at a theatre, but you did not enjoy it because of some problems in the theatre. Write a letter to the manager of the theatre. In your letter: - say which play you saw and when - describe the problems you experienced in the theatre - suggest what the manager should do

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Formal LetterTask 1

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter: - say why you are writing and how you feel - explain what happened - tell them what you would like them to do.

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Read 1 sample answer (Band 8)