The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
Sample Response
The provided pie charts demonstrate the bank’s different 7 complaints source, while bar charts illustrate the taken time for solving it in the Bank of America in the United States of America. The time measuring unit was a month.
Overall, the majority of complaints are for the bank was by customers, whereas least complaints by bank employees, media and other sources. We can clearly see the improvement in resolving complaintssolving companies throughout the period except 2001.
The Bankbank of America got 63% of itstheir complaints from the publicfrom people which represented more than half of the totalthat contains above the half proportion, while only 2% got from other complaints sources. Complaints from insurance companies and out-of-state sourcesInsurance companies and other state companies complaints accounted for 8% and 10%are 8% and one in ten proportion respectively. Complaints from the media and bank employeesMedia and bank employees complaints each accounted for 3%contribute the same as 3%, 11% of complaints came from government agenciesan account of 11% source of complaints are by government agencies Deletewhile 8% by issuance companies.
In 2000, it took just over five monthsjust above 5 months taken for resolving the complaints however, a year later, the bank took about six monthsafter a year bank took half a year which was the longest resolution time in the periodthe longest taken time in a given period. In 2002 solving complaints time fallen 1 month than 2001 furthermore, 2003 took the same time as taken 3 years ago. Nearly four months were neededNearly 4 months time need by the Bank of America in 2004to the bank of America in 2004.
Why this response received Band 5.5
The response covers both visuals and organizes the description into a logical introduction, overview, and detail paragraphs, with most percentages and the broad time trend recognizable. Its main weakness is frequent imprecise wording and grammatical breakdown, compounded by content errors such as repeating the insurance category and misidentifying the smallest sources. Prioritize accurate category labels and complete, well-formed comparison sentences.
IELTS Writing Criteria Scores
Task Achievement
Both visuals are addressed and the broad patterns are identified, but some categories are mislabeled or duplicated and several time values are only loosely reported.
Match every category name and percentage to the pie chart, then report the bar values consistently with clear approximate figures.
Coherence and Cohesion
The four-paragraph structure provides recognizable progression, although misused connectors and run-on comparisons sometimes disrupt the flow.
Separate independent comparisons into complete sentences and use however and furthermore only where their logical relationship is clear.
Lexical Resource
The response has enough vocabulary to describe proportions and changes, but frequent inaccurate choices and awkward collocations strain clarity.
Replace phrases such as taken time, solving companies, and time fallen with standard forms such as time taken, resolving complaints, and time fell.
Grammatical Range and Accuracy
Frequent errors in clause construction, agreement, articles, and verb forms occur throughout and sometimes make sentences difficult to process.
Build each data statement around a clear subject and finite verb, then check agreement and tense before combining it with another clause.
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IELTS Academic Writing Task 1
The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
Your response
Write the task yourself, then compare your choices with the annotated response.