There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter: - describe the complaints that have been made - say why the reception area is important - suggest how the reception area could be improved

Task Achievement

Band 8.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.0

Dear Mr Michael, I am writing with regard to the complaints we have received about our reception area over the past few weeks from our visitors. I have personally looked at the complaint logs and would like to share my suggestions to address the problem.

Task Achievement

Band 9.0

Coherence and Cohesion

Band 8.5

Lexical Resource

Band 8.5

Grammatical Range and Accuracy

Band 9.0

Dear Mr Abel, I am writing in response to your request for suggestions regarding the reception area. Many complaints have been raised by visitors during the last couple of months, and I hope my suggestions will be helpful to you in deciding a fitting solution to this matter.