You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: - describe the problem you had with the tickets - say why you were unhappy with the staff - suggest what action the train company should take

Task Achievement

Band 7.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.0

I, Manoj, am writing to address an incident I experienced during a recent journey with your train company. Before my scheduled journey, I purchased train tickets online for my travel.

Task Achievement

Band 8.0

Coherence and Cohesion

Band 8.0

Lexical Resource

Band 8.0

Grammatical Range and Accuracy

Band 8.0

Dear Sir/Madam, I am writing to express my dissatisfaction with the service I received during a recent train journey booked with your company. A week before the journey, I purchased train tickets online for my travel.

Task Achievement

Band 9.0

Coherence and Cohesion

Band 8.5

Lexical Resource

Band 8.5

Grammatical Range and Accuracy

Band 9.0

Dear Sir or Madam, I am writing to formally express my disappointment regarding an issue I encountered while travelling with "VIA Rail Canada" on February 25, 2025. I had purchased two economy class tickets (Booking Reference: VRC123456) a week in advance for travel from Toronto Union Station to Montreal Central Station on Train #64, departing at 9:30 AM.