People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how they are affecting people - say what the company should do to help.
Sample Response
Dear Sir or MadamDear Sir/Ma, I am writing on behalf of the residentsResidents of Isolo Estate concerning the problems with our internet connectivity. Over the past monthpast 1 month,there have been numerous complaints from the residents, including me, aboutresidents, myself included over the slow internet speedsreduced speed of the Internet connection and frequent connection failuresoften times poor connection in certain areas of the estate.estate., These problems have led to the inability to complete office tasks for a number of residents who bring work home as well as our children who need the Internet to research their school projects. We eachIndividually we have complained by phoneover the phone to the customer service teamCustomer service personnel several times, butseveral times but nothing has been done. We are also extremely dissatisfied becauseWe also wish to express our extreme dissatisfaction as this was not the kind of service promised to us in the contract. I therefore request for an immediate solution to the problem and creation of Internet access in the areas with no access at all. Failure to do soAs failure in doing so would constitute a breachwill relate to a breach of contract which will result in legal actionactions. I hopeI do hope to hear from you. Yours faithfully, Dior Burna.
Why this response received Band 6.5
The letter clearly identifies the connectivity problems, explains their practical effects on residents, and requests action in an appropriately serious tone. Its impact is weakened by one-block organisation and recurring errors in punctuation, sentence construction, and collocation; the highest-priority improvement is to separate the content into clear functional paragraphs and revise awkward or incomplete sentences.
IELTS Writing Criteria Scores
Task Achievement
The purpose is clear and all three bullet points are covered with relevant details about service problems, consequences, and requested action.
Specify a practical response deadline and the exact remedial action expected from the provider.
Coherence and Cohesion
Information follows a broadly logical sequence, but the single paragraph and some awkward links reduce the clarity of progression.
Organise the letter into separate paragraphs for the complaint, its effects, previous contact, and the requested remedy.
Lexical Resource
The vocabulary is adequate for a formal complaint and includes some effective expressions, though several collocations are inaccurate or unnatural.
Replace phrases such as “request for,” “failure in doing so,” and “legal actions” with more idiomatic alternatives.
Grammatical Range and Accuracy
A mix of simple and complex sentences conveys the message, but punctuation errors and faulty sentence structures recur.
Correct spacing and comma errors, and turn the fragment beginning “As failure” into a complete conditional sentence.
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IELTS General Training Writing Task 1
People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter:
- describe the problems
- explain how they are affecting people
- say what the company should do to help.
Your response
Write the task yourself, then compare your choices with the annotated response.