You recently sent your computer to be repaired at a shop. However, you are not satisfied with the repair. Write a letter to the manager of the shop. In your letter: - Describe why your computer needed to be repaired - Explain why you are not happy with the service - Say what you would like the shop manager to do
Sample Response
Dear Sir or Madam,Respected Sir/Madam,
I am writing this letterepistle to youto the shop manager to express my dissatisfaction withresentment over the problem of poor servicebad services at your shopin your company.
Let me inform you that a few days ago, I purchased my computer from your shop, but unfortunatelyshop but unfortunately it was not working at all. I bought this at the time of Diwali, and it turned out to be effective, and it seemed to be working fine for some days after that; it was automatically started and switched off. I became concerned becauseI got apprehensive why this was malfunctioning intermittentlycreating a problem in between. Sometimes, all my effortsmy entire efforts were in vainwent to vain to turn it onto open this.
Having a lot of trouble with this computer, I took my computer to your shop for repairwanted to repair my computer from your shop. Regrettably, since that day, there has been no proper response to the countless calls I have madereceived. On another dayAnother day, I spoke to an employeetalked with a person, but he refused to refundreimburse me. So, writing this letter to let you know about the entire process, and I would be very obliged if you look into this matter; otherwise, try to initiate an entire refund.
I look forward to hearing from you.
Yours faithfully,
Why this response received Band 5.5
The complaint has a recognisable formal purpose, identifies the computer malfunction, and ends with a clear request for action. However, the account partly shifts from a failed repair to the original purchase and does not clearly explain what the shop repaired or why that repair was unsatisfactory; frequent awkward wording further blurs the sequence. Clarify the repair history and service failure first, then use direct, natural language throughout.
IELTS Writing Criteria Scores
Task Achievement
The malfunction and desired refund are mentioned, but the response only partially explains dissatisfaction with the completed repair service.
State when the computer was sent for repair, what the shop did, what fault remained, and the exact remedy required.
Coherence and Cohesion
The letter has a basic complaint structure, but unclear chronology and loosely connected details make the account difficult to follow at points.
Organise the body chronologically into the original fault, the repair experience, and the requested resolution.
Lexical Resource
The response attempts a reasonable range, but frequent inaccurate or overly formal choices such as epistle, effective, and efforts went to vain impair precision.
Use direct complaint vocabulary and learn common collocations such as went in vain, poor service, and issue a full refund.
Grammatical Range and Accuracy
Both simple and complex forms are attempted, but frequent errors in clause construction, verb forms, pronoun reference, and sentence completeness weaken accuracy.
Write shorter complete sentences and check who performs each action before combining ideas with subordinate clauses.
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IELTS General Training Writing Task 1
You recently sent your computer to be repaired at a shop. However, you are not satisfied with the repair. Write a letter to the manager of the shop. In your letter:
- Describe why your computer needed to be repaired
- Explain why you are not happy with the service
- Say what you would like the shop manager to do
Your response
Write the task yourself, then compare your choices with the annotated response.