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IELTS General Training Writing Task 1 Questions: Complaint – Formal letters

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Formal LetterTask 1

Your car insurance company has told you that they are going to increase the amount you have to pay in insurance for your car each month. You are not happy about this. Write a letter to your insurance company. In your letter: - explain Why you are writing to them - Why you think the insurance should not be increased - What you want them to do

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Formal LetterTask 1

You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff could not do anything about it. Write a letter to the hotel manager. In your letter: - Describe the problem. - Explain what happened - when you asked the hotel staff for help. - Say what you would like the manager to do.

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Formal LetterTask 1

You recently bought a camera while traveling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: - give details of the camera and where you bought it - explain what has happened - say what you want him/her to do about it,

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Formal LetterTask 1

You have recently ordered an item through the Internet but are not happy with the purchase. Write to the company. In your letter: - Describe what you purchased, - Explain why you are not happy with the purchase, - Tell them what you would like them to do about the situation.

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Formal LetterTask 1

There have been some problems with public transport in your area recently. Write to the manager of the local transport company. In your letter: - describe the problems - explain how they affect people - where you live - suggest some changes.

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Formal LetterTask 1

You recently took a flight with an airline, but your baggage was lost during the journey, causing significant inconvenience. Write a letter of complaint to the customer service department of the airline. In your letter: - Describe the details of your flight and the lost baggage. - Explain how the loss of your baggage has affected you. - Request assistance in locating and delivering your baggage, as well as compensation for any necessary purchases made due to its absence.

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Formal LetterTask 1

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter: - explain where you live - describe the problem - give reasons why you do not want this development

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Formal LetterTask 1

You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter Say what the participants liked about the hotel Explain why they were unhappy about the food Suggest what the manager should do to improve the food in the future

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Formal LetterTask 1

You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter: - say about the holiday and where you stayed - mention why you are unhappy about the hotel - where you stayed - say what you would like the travel agency to do

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Read 1 sample answer (Band 7.5)
Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Read 8 sample answers (Band 7–8)