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IELTS General Training Writing Task 1 Questions: Complaint

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Formal LetterTask 1

You recently took a flight with an airline, but your baggage was lost during the journey, causing significant inconvenience. Write a letter of complaint to the customer service department of the airline. In your letter: - Describe the details of your flight and the lost baggage. - Explain how the loss of your baggage has affected you. - Request assistance in locating and delivering your baggage, as well as compensation for any necessary purchases made due to its absence.

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Formal LetterTask 1

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter: - explain where you live - describe the problem - give reasons why you do not want this development

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Read 6 sample answers (Band 6.5–8)
Semi-Formal LetterTask 1

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: - explain why you are writing - express concern about the missing card - ask them what they intend to do

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Read 6 sample answers (Band 5.5–8)
Formal LetterTask 1

You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter Say what the participants liked about the hotel Explain why they were unhappy about the food Suggest what the manager should do to improve the food in the future

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Formal LetterTask 1

You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter: - say about the holiday and where you stayed - mention why you are unhappy about the hotel - where you stayed - say what you would like the travel agency to do

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Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Read 8 sample answers (Band 7–8)
Semi-Formal LetterTask 1

You recently joined a gym in a new neighbourhood and noticed that people do not wipe down the machines and leave dirty towels on benches in the changing rooms. Write to the gym manager. In your letter: - explain who you are - describe the problem exactly - make suggestions to improve the gym

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Formal LetterTask 1

People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how it is affecting people - say what the company should do to help

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Read 2 sample answers (Band 7.5)
Formal LetterTask 1

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket. Write a letter to the manager of the supermarket. In your letter • say who you are • give details about the accident • suggest how the supermarket could prevent similar accidents. Dear Sir or Madam,

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Semi-Formal LetterTask 1

You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success. Write a letter to the manager of the sports centre. In your letter: - describe what the problem with the changing rooms is - say what happened the last time you complained - explain what you want the manager to do

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Read 1 sample answer (Band 7.5)