IELTS General Training Writing Task 1 Questions: Complaint

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it. Dear ______________ ,

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You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter: - say when and how you ordered the chequebook - ask how much longer you will have to wait - ask what action the manager will take

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Read 4 sample answers (Band 6.5–7)

You took your young child, who had severe stomach pains, to a hospital Emergency Department. You waited almost four hours before a doctor treated your child and other staff constantly ignored you. Write a letter to the Hospital Registrar. In your letter: - describe the long wait for treatment - explain how the other staff treated you - complain about the service you received

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Read 2 sample answers (Band 7.5)

You live in an area where the local council has made some changes to regulations. You believe these changes are not good for the residents. Write a letter to a councillor. In your letter: - introduce yourself - describe the problem - say what you think the council should do about the situation

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Read 2 sample answers (Band 7)

You have taken a cruise on a holiday and have been disappointed with the experience. Write a letter to the cruise provider. In your letter, say: - what went wrong - how you felt about it - what do you want to be done about it

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Read 2 sample answers (Band 7–7.5)

You recently sent some documents by post, but they did not arrive at the destination. Write a letter to the post office manager. In your letter: - give details of the situation - describe the documents - say what action you want the post office to take

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Read 1 sample answer (Band 7)

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Read 4 sample answers (Band 7.5–9)

Your car insurance company has told you that they are going to increase the insurance amount you have to pay for your car each month. You are not happy about this. Write a letter to the insurance company. In your letter explain: - why you are writing to them - why you think the insurance amount should not be increased - what you want them to do

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Read 2 sample answers (Band 7.5)

You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet. Write a letter to a company manager with whom you arranged the delivery of goods. In your letter: - inform him/her what items you have purchased - ask the reason for the delay in delivery - suggest what can be done about the matter

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Some construction work is being done on the street where you live for the last couple of days. The noise from the work is loud and it disturbs you. Write a letter to your local council complaining about the noise. In your letter: - introduce yourself - explain how the noise is causing problems to you - suggest solutions to the problem

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