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IELTS General Training Writing Task 1 Questions: Complaint

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Formal LetterTask 1

You are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter • explain where you live • describe the problem • give reasons why you do not want this development. Dear Sir/Madam,

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Formal LetterTask 1

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline. In your letter: - explain what happened - describe your suitcase and say what was in it - ask what the airline is going to do about it

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Read 5 sample answers (Band 6.5–7.5)
Semi-Formal LetterTask 1

The road in front of your house was damaged a long time ago and nothing has been done about it. Write a letter to the municipal authority. In your letter: - introduce yourself - explain the condition of the road - suggest what the authority should do

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Read 3 sample answers (Band 7)
Formal LetterTask 1

You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do

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Read 2 sample answers (Band 7–7.5)
Formal LetterTask 1

You recently read a newspaper article about someone you know personally and found that some information was wrong. Write a letter to the editor. In your letter: - describe the subject of the article - describe the error in the article - say what you expect the editor to do

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Read 2 sample answers (Band 7.5)
Formal LetterTask 1

You have learned from a news article that a real estate company is going to build a shopping centre near your home. However, you think that the shopping centre should not be built there. Write a letter to the city counsellor. In your letter: - say how you have learned about the plan - explain how it is going to negatively affect the residential area - where you live - say what you think the city council should do about it

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Read 1 sample answer (Band 7.5)
Semi-Formal LetterTask 1

You live in a university residence and have a problem with noise from a new campus restaurant that stays open until midnight. Write to the governor of the university. In your letter: - complain about the situation - explain why the noise is a problem - propose ways to reduce the noise

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Read 2 sample answers (Band 7–7.5)
Formal LetterTask 1

You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter: - say what the participants liked about the hotel - explain why they were unhappy about the food - suggest what the manager should do to improve the food in future

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Read 3 sample answers (Band 7–8.5)
Formal LetterTask 1

You booked a two-week holiday to Sydney with a tour agency. You were unhappy because the flight was delayed, the hotel was noisy, and there were other problems. Write to the tour agency. In your letter: - give details of the problems with the holiday - complain about the holiday - request compensation or a refund

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Read 3 sample answers (Band 7)
Semi-Formal LetterTask 1

You are a student at an English language school in Brighton and are living in private accommodation with other flatmates. You have not had hot water or heating for some time. The landlord's workmen have tried to fix the problem but without success. Write a letter to the landlord. In your letter: - state your reason for writing - describe the problems and explain how you feel propose a solution - ask the landlord to take actions

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Read 2 sample answers (Band 6.5–7)