Home General Task 1 SamplesPoor Customer Service Complaint

You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do

Timed practice

Finish under time and see where you stand on each of the four criteria.

2 Corrections

Band 7.0
Task Achievement
Band 7.0
Coherence and Cohesion
Band 7.0
Lexical Resource
Band 7.0
Grammatical Range and Accuracy
Band 7.0
Dear Sir or Madam, Recently I went to your office to inquire about the air conditioner repair services that you offer at residential homes. But your staff members were not professional at all, to say the least.
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Band 7.5
Task Achievement
Band 8.0
Coherence and Cohesion
Band 7.0
Lexical Resource
Band 7.0
Grammatical Range and Accuracy
Band 7.0
Dear Sir or Madam, I am writing to register a complaint with you regarding poor service, and the rude attitude by your staff that I experienced last Monday when I visited your shop. I am hoping you would take proper steps so that no other customer feels humiliated the way I did.
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