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IELTS General Training Writing Task 1 Questions: Customer service

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Formal LetterTask 1

You travelled by a long-distance bus recently and your suitcase was damaged. Write a letter to the bus company. In your letter: - inform the bus company of when and to where you travelled - describe your suitcase and what happened to it - explain why the company should pay for a new suitcase

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Read 4 sample answers (Band 6.5–7)
Formal LetterTask 1

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why you were unhappy with the staff Suggest what action the train company should take

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Read 4 sample answers (Band 7–9)
Formal LetterTask 1

You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Read 3 sample answers (Band 7–7.5)
Semi-Formal LetterTask 1

You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect. Write a letter to the bank. Explain what has happened and say what you would like them to do about it. Dear Sir,

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Formal LetterTask 1

You have recently ordered an item through the Internet, but you are not happy with the product. Write to the company. In your letter: - describe what you purchased - explain why you are not happy with the product - tell them what you would like them to do about it

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Read 3 sample answers (Band 7–7.5)
Formal LetterTask 1

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

Timed practice

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Read 4 sample answers (Band 6.5–8)