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IELTS General Training Writing Task 1 Questions: Customer service

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Formal LetterTask 1

You recently sent your computer to be repaired at a shop. However, you are not satisfied with the repair. Write a letter to the manager of the shop. In your letter: - Describe why your computer needed to be repaired - Explain why you are not happy with the service - Say what you would like the shop manager to do

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Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take

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Read 2 sample answers (Band 6–6.5)
Formal LetterTask 1

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter: - say why you are writing and how you feel - explain what happened - tell them what you would like them to do.

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Formal LetterTask 1

You recently bought a piece of equipment for your kitchen, but it did not work properly. Write a letter to the shop manager. In your letter: - give details about the equipment you bought - explain what the problem is - say what you would like the shop to do

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Semi-Formal LetterTask 1

You recently sent some documents by post but they did not arrive. Write a letter to the post manager. In your letter: - Give details of the situation - Describe the documents - Say what action you want the post office to take.

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Formal LetterTask 1

You recently bought a camera while traveling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter: - give details of the camera and where you bought it - explain what has happened - say what you want him/her to do about it,

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Read 1 sample answer (Band 6.5)
Formal LetterTask 1

You have recently ordered an item through the Internet but are not happy with the purchase. Write to the company. In your letter: - Describe what you purchased, - Explain why you are not happy with the purchase, - Tell them what you would like them to do about the situation.

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Read 1 sample answer (Band 5.5)
Formal LetterTask 1

You recently took a flight with an airline, but your baggage was lost during the journey, causing significant inconvenience. Write a letter of complaint to the customer service department of the airline. In your letter: - Describe the details of your flight and the lost baggage. - Explain how the loss of your baggage has affected you. - Request assistance in locating and delivering your baggage, as well as compensation for any necessary purchases made due to its absence.

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Read 1 sample answer (Band 8)
Formal LetterTask 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

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Read 8 sample answers (Band 7–8)
Formal LetterTask 1

People in your area are having problems with their internet connection. Write a letter to the company which provides the connection. In your letter: - describe the problems - explain how it is affecting people - say what the company should do to help

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Read 2 sample answers (Band 7.5)