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IELTS General Training Writing Task 1 Questions: Customer service

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Formal LetterTask 1

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it. Dear ______________ ,

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Formal LetterTask 1

You ordered a new chequebook from your bank two weeks ago but have received nothing. Write a letter to the manager complaining about the bad service. In your letter: - say when and how you ordered the chequebook - ask how much longer you will have to wait - ask what action the manager will take

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Read 4 sample answers (Band 6.5–7)
Formal LetterTask 1

You took your young child, who had severe stomach pains, to a hospital Emergency Department. You waited almost four hours before a doctor treated your child and other staff constantly ignored you. Write a letter to the Hospital Registrar. In your letter: - describe the long wait for treatment - explain how the other staff treated you - complain about the service you received

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Read 2 sample answers (Band 7.5)
Semi-Formal LetterTask 1

You recently sent some documents by post, but they did not arrive at the destination. Write a letter to the post office manager. In your letter: - give details of the situation - describe the documents - say what action you want the post office to take

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Read 1 sample answer (Band 7)
Formal LetterTask 1

You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: Describe the problem with the equipment Explain how this problem is affecting your work Say what you want the shop or company to do

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Read 4 sample answers (Band 7.5–9)
Formal LetterTask 1

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter - describe the problem with the equipment - explain what happened when you phoned the shop - say what you would like the manager to do. Dear sir or Madam,

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Read 7 sample answers (Band 6.5–8)
Semi-Formal LetterTask 1

You recently visited a tourist attraction and you were very pleased with the help given to you by the staff. Write a letter to the head of staff at the tourist attraction. In your letter: - give details of the circumstances of your visit - describe the help given to you by the staff - say what you want the head staff to do

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Read 4 sample answers (Band 6.5–7.5)
Formal LetterTask 1

You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do

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Read 2 sample answers (Band 7–7.5)
Formal LetterTask 1

You recently used a company to help you move your furniture and possessions to your new apartment. The removal company has now asked for your feedback about the service they provided. Write a letter to the removal company. In your letter • explain what went well on the day you moved house • praise an employee who was particularly helpful • mention an aspect of the service that you were not happy with Dear Sir or Madam,

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Formal LetterTask 1

Two weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready. Write a letter to the shop to complain about it. In your letter: - explain what has happened - how you feel about it - ask them to repair the radio soon or supply you with a new radio

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Read 2 sample answers (Band 7–8)