You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do

Task Achievement

Band 8.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.0

Dear Sir or Madam, I am writing to register a complaint with you regarding poor service, and the rude attitude by your staff that I experienced last Monday when I visited your shop. I am hoping you would take proper steps so that no other customer feels humiliated the way I did.