You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter: - describe the problem with the equipment - explain how this problem is affecting your work - say what you want the shop or company to do
Sample Response
Dear Sir or Madam,
I am writing to complain about a defective laser printer that I purchased from your store, Tech Solutions,store - Tech Solutions, on 15th February this year. Unfortunately, the device has developed a serious faultissue that is disrupting my work.
The issue with the printer is that it frequently jams while printing multiple pages and often produces faded or streaked prints, despite using a brand-new toner cartridge. I have followed the troubleshooting steps in the manualprovided in the manual, but the problem persists.
As a freelance graphic designer working from homeAs I work from home as a freelance graphic designer, a reliable printer is essential to my workhaving a reliable printer is essential for my job. This malfunction has caused significant delays in completing my projects, leading to missed deadlines and dissatisfied clients.
AsConsidering that the printer is still under warranty, I would appreciate it if you could either repair or replace the faulty unit at your earliest convenience. Please let me know how to proceed with the return, repair, or replacement processthe return or repair process.
I look forward to your prompt response.
Yours faithfullysincerely,
Leo Zhang
Why this response received Band 9.0
The letter is highly effective: its purpose is immediate, every requested point is developed with specific professional detail, and the formal tone, paragraphing, and language control are consistently strong. The only meaningful refinement is stylistic, as the opening purchase sentence could be punctuated more smoothly; preserving this concise structure while polishing such minor details would make the response fully seamless.
IELTS Writing Criteria Scores
Task Achievement
The letter fully achieves its purpose by precisely describing the fault, explaining concrete work consequences, and requesting an appropriate warranty remedy.
Preserve this level of specific, relevant development while keeping future letters equally concise.
Coherence and Cohesion
Information is organised into purposeful paragraphs and progresses naturally from complaint to evidence, impact, and requested action.
Continue using this clear one-function-per-paragraph structure in similar formal letters.
Lexical Resource
Vocabulary is broad, precise, and natural throughout, including effective technical and professional terms such as 'toner cartridge' and 'dissatisfied clients'.
Maintain this precision while avoiding any unnecessary repetition of key nouns such as 'printer' and 'problem'.
Grammatical Range and Accuracy
A wide range of sentence structures is used with excellent control, with only a minor punctuation awkwardness around the store name.
Integrate the store name with commas or parentheses rather than a spaced hyphen for smoother punctuation.
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IELTS General Training Writing Task 1
You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter:
- describe the problem with the equipment
- explain how this problem is affecting your work
- say what you want the shop or company to do
Your response
Write the task yourself, then compare your choices with the annotated response.