You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - Introduce yourself - Explain the situation - Say what action you would like the company to take
Sample Response
Dear Sir or Madam,
Just two weeks agoRecently, Just two weeks ago, I bought a brand-new Xiaomia Brand new Xiaomi Redmi Note 8 smartphone from one of your reputable retail outletsone of your reputed retail outlet stores. I was delighted to purchase it, but within a week, the purchase of my dream phone turned into a nightmare when the device suddenlyall of a sudden device frozegot forze, and the display stopped responding. As per the replacement warranty, I am hoping you will replace it with athe new one.
In relation to this purchase, I purchased this gadget from your Eiffel Tower store on December 15, 2021, and paid by credit cardthrough Credit Card. The model of the phone is the Redmi Note 8, which has a 5.2-inch display5.2 inches display, a 48-megapixel camera48-megapixel camera, an octa-core processorOcta-core processor, 64 GB of internal memory64 GB internal memory and 6 GB RAM. As my phone is within the replacement warranty periodin a replacement warranty period, I immediately contacted the Xiaomi Authorised Service Centrecontacted Xiaomi Authorised Service Centre in Surat on December 21. The service representative told me that the phone wouldwill be checked and a brand-new replacement phoneas a replacement a brand new phone will be delivered to myyour address very soon. But I was absolutely shocked when the representativethis person told me that the phone had not been checked yet! Because of this, I am facing communication issues in my business.
Under the contractSo as per contract, I am entitled to a one-year replacement warranty. I am hoping you will replace it with immediate effect. Otherwise, I would be forced to seek legal advice.
Thank you in advance for your cooperation and action.
Yours faithfully,
Why this response received Band 6.5
The complaint has a clear purpose, provides substantial purchase and service details, and makes the desired replacement unmistakable. Its effectiveness is reduced by repetition, some unnecessary product specifications, and frequent awkward or inaccurate language; the highest priority is to streamline the account around the failed phone and delayed repair, then correct article use and collocations to make the formal request more precise.
IELTS Writing Criteria Scores
Task Achievement
The letter clearly explains the faulty phone, the unsuccessful service contact, and the requested replacement in an appropriately firm formal tone, though the personal introduction is limited and some specifications are unnecessary.
Introduce yourself more directly and replace the lengthy technical specification list with a concise account of the repair delay and its impact.
Coherence and Cohesion
Information follows a broadly logical complaint-letter sequence, but repeated statements about the warranty and replacement make the progression less efficient.
Give each paragraph one distinct function and state the requested remedy once in the final action paragraph.
Lexical Resource
The response uses a reasonably varied complaint vocabulary, but spelling and collocational problems such as 'got forze' and 'replacement warranty period' reduce precision.
Use accurate formal combinations such as 'froze,' 'under warranty,' and 'replace it immediately,' and check spelling before submission.
Grammatical Range and Accuracy
The writer attempts varied complex sentences and remains understandable, although article, preposition, agreement, and sentence-boundary errors occur repeatedly.
Edit complex sentences for missing articles and subjects, and attach fragments such as 'Because of this' to complete clauses.
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IELTS General Training Writing Task 1
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter:
- Introduce yourself
- Explain the situation
- Say what action you would like the company to take
Your response
Write the task yourself, then compare your choices with the annotated response.