Every year, someone in the company where you work is chosen as the best employee. Your manager has asked staff members to make suggestions about who should be chosen this year....
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You took your young child, who had severe stomach pains, to a hospital Emergency Department. You waited almost four hours before a doctor treated your child and other staff...
You recently enjoyed a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service. Write a letter to the restaurant manager. In...
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You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a...
The manager at the company you work for is going to retire next month. The manager’s assistant has invited some suggestions about what kind of event they should do to say...
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be...
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired....
You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about...
You have just spent a weekend staying at a Hotel in London. When you get home you find that you have left a bag at the hotel. Write to the hotel manager. In your letter: -...
You work for an international company. You have seen an advertisement for a training course which will be useful for your job. Write a letter to your manager. In your letter: -...