You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter: - introduce yourself - explain the situation - say what action you would like the company to take

Task Achievement

Band 8.0

Coherence and Cohesion

Band 6.5

Lexical Resource

Band 7.5

Grammatical Range and Accuracy

Band 7.5

Dear Sir or Madam, I purchased a brand new Samsung Smartphone from one of your stores. I was delighted to purchase it but frustrated to find that it stopped working after a few days of use.

Task Achievement

Band 8.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.0

Grammatical Range and Accuracy

Band 7.5

Dear Sir or Madam, I am writing this letter to claim my warranty for the mobile phone that I purchased two weeks ago from your store. The phone does not turn on just after a week of purchase and I have a valid replacement warranty for the phone.

Task Achievement

Band 8.0

Coherence and Cohesion

Band 7.0

Lexical Resource

Band 7.5

Grammatical Range and Accuracy

Band 8.0

Dear Sir or Madam, I am writing to notify you that I have recently purchased a brand-new mobile phone from your store and it stopped working after a week. I want you to replace this mobile phone with a new one as per the warranty clauses.